Shipping and Refunds Policy

Shipping Policy

Free Shipping Across the UK and US

At ToyPal, we're thrilled to offer complimentary standard shipping for all orders within the United Kingdom. Your child's new pal is just a click away, with no extra cost for delivery.

Reliable Delivery with Amazon

We have partnered with Amazon Logistics, a trusted leader in package delivery, to ensure a seamless and reliable delivery experience for you. By leveraging Amazon's efficiency and reliability, we bring your ToyPal products straight to your doorstep.

Shipping Process

Once you've placed your order, our team ensures it's promptly handed over to Amazon for the smoothest journey to you. Expect your ToyPal pin and soft toys to arrive at their new home, ready to spark joy and enchanting stories.

Shipping Areas and Restrictions

Service Areas:

  • United Kingdom: We offer free shipping to all areas within the UK, including England, Scotland, Wales, and Northern Ireland.
  • United States: We offer free shipping to all states within the continental U.S. Please note that deliveries to Alaska, Hawaii, and U.S. territories may experience longer delivery times and may not be eligible for free shipping.
  • European Union: We offer free shipping to all member countries of the EU.

Remote Areas:

  • Deliveries to remote or rural locations may experience longer delivery times across all regions.

 

Customer Responsibilities

  • Accurate Shipping Information: Please ensure that your shipping address and contact details are correct to avoid delivery delays or misplacement.
  • Availability for Delivery: Ensure someone is available to receive the package at the provided address. If not, Amazon may leave it in a safe place or attempt redelivery.

Questions or Concerns?

If you have any questions about our shipping process or need assistance with your order, feel free to contact our Customer Support Team. We're committed to ensuring your ToyPal journey is joyful and seamless from start to finish.

Company Information

  • Company Name: Heartoid Ltd.
  • Registration Number: 14102802
  • Address: 338A Regents Park Road, London, UK, N3 2LN

Last Updated

This Shipping Policy was last updated on 22 Nov 2022  to ensure accuracy and transparency.

 

 

Thank you for choosing ToyPal. We look forward to bringing magic to your doorstep.

NOTE: We are not responsible for shipping carrier delays.

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Refunds Policy

Your Child's Joy is Our Priority

At ToyPal, we believe in the magical moments created through our storytelling device for your child. If, for any reason, you or your little one aren't satisfied with your ToyPal, we're here to assist you.

30-Day Money-Back Guarantee

We are confident in the joy that ToyPal brings and offer a straightforward 30-day money-back guarantee.

If your ToyPal doesn't spark the magic we promised, contact us within 30 days of receiving your order, and we'll initiate a refund in accordance with the terms below.

How It Works

  1. Reach Out: Drop us a message, sharing your concerns about your ToyPal experience. You can do so through our support email address: support@toypal.ai
  2. Return Process: We will guide you through a hassle-free return process. You only need to send the device back to ToyPal. 
  3. Prepare Your Return
    • Condition of the Product: The ToyPal device must be returned in its original condition, including all accessories, manuals, and packaging.
    • Packaging: Securely pack the item to prevent damage during shipping.
  4. Ship the Product
    • Return Shipping Costs: The cost of return shipping is the responsibility of the customer.
  5. Refund Issued
    • Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
    • Refund Method: Refunds will be issued to the original payment method used during the purchase.
    • Original Shipping Costs: Please note that original shipping charges are non-refundable.

 

Terms and Conditions

  • 30-Day Limit: Refund requests must be made within 30 days of receiving your order.
  • Condition of Returned Items: Products must be returned in like-new condition. We reserve the right to refuse a refund if the product shows signs of excessive wear or damage due to misuse.
  • Proof of Purchase: A valid proof of purchase (order number, receipt, etc.) is required for all refunds.

Got Questions?

If you have any questions regarding your refund process, our friendly Customer Support Team is here to assist you:

Last Updated

This Refund Policy was last updated on 22 Nov 2024 to ensure accuracy and transparency.

 

Thank you for choosing ToyPal. We are dedicated to providing a magical experience for you and your child.

LET’S STAY IN TOUCH

We’ll shout you $5 off your first order!
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