Last updated: 19 September 2026
1. About these terms
These terms govern the adult account holder's use of the ToyPal mobile application (the App) and app-based services. The App is operated by Heartoid Ltd, trading as ToyPal (ToyPal, we, us or our), company number 14102802, registered office 338A Regents Park Road, Office 3 and 4, London, England, N3 2LN.
Contact: support@toypal.ai.
Website purchases of ToyPal One are governed by our separate Website Terms and Terms of Sale. Apple App Store or Google Play rules also apply to purchases made through those stores.
2. Adult-managed family service
The account holder must be at least 18 and able to enter a contract. A child must not create the account, make a purchase, change privacy choices or use an adult login without the adult's permission and supervision.
When you add information about a child, you confirm that you are the child's parent or legal guardian, or that you have appropriate authority from the person with parental responsibility.
3. What the App provides
The App allows an adult to select and play audio content through ToyPal One or, where the App shows that playback is available, through a compatible phone. The base App and the included non-personalised story library are available without an App subscription.
Some versions of the App may offer optional personalised stories, songs, phrases, playlists, recordings, images or other family content. A feature is part of the service only when it is visible and available in the released App. Historical, test, disabled or development features are not promised as part of the service.
The public community/social feature is not part of the current supported service. We do not currently provide public child profiles, a public feed or child-to-stranger messaging.
4. Personalised and automated content
Where enabled, an adult may request personalised content using the choices shown in the App. Automated or AI systems may help create story text, images or narration. Generated content can contain mistakes, unexpected wording or material that is not suitable for every child.
The adult must review the choices and supervise playback. Stop playback and report the content to support@toypal.ai if it is unsuitable. ToyPal is not a medical, therapeutic, diagnostic, educational-certification or emergency service.
Do not enter a child's surname, address, school, contact details, precise location, medical information, photographs or other sensitive information into an ordinary story field unless a specific feature clearly requests it and explains why it is needed.
5. Optional purchases, credits and subscriptions
Optional credits, subscriptions or other digital products may be offered through Apple or Google. The relevant store purchase screen shows the current price, billing period, allowance and renewal information before the adult confirms the purchase.
Purchased credits must not expire merely because time has passed. Promotional credits may have an expiry only where that was clearly disclosed when they were provided. The App should show the applicable credit cost before a paid generation request is submitted.
Apple or Google processes the payment. Store rules and applicable consumer law govern cancellation and refunds. Cancelling a subscription normally stops future renewal but may not end access before the paid period expires.
6. Recordings and permissions
If you choose a recording feature, you must have permission from every person whose voice or other personal information is submitted. Do not record another person secretly or impersonate a real person.
Microphone, camera, photo-library or notification access should be requested only when the relevant feature needs it. You can change operating-system permissions in your device settings, although a feature may no longer work without the permission it requires.
Voice cloning is not part of the current supported production service. It will not be activated without a separate privacy, consent, provider and deletion review.
7. Acceptable use and child safety
You must not use ToyPal to create or distribute content involving child exploitation, grooming, sexual content, graphic violence, self-harm instructions, dangerous challenges, hate, illegal activity, medical diagnosis, coercion or instructions to conceal information from a parent or guardian.
You must not bypass parental controls, security, credits or rate limits; interfere with the App or another family; reverse engineer the service except where law expressly permits it; submit information without authority; or use the service commercially without our written permission.
We may reject content, remove access to content, suspend an account or restrict a feature where reasonably necessary for child safety, security, legal compliance or protection of other people.
8. Privacy
The ToyPal App and Child Privacy Notice explains the information processed by the current App, including child-profile information supplied by an adult, generated content, recordings, device information, diagnostics, attribution and the service providers involved.
ToyPal does not sell child-profile, story or voice information or use it to build behavioural-advertising profiles. Optional privacy choices are requested separately where required. A privacy notice is information and is not a blanket consent.
9. Intellectual property and private family content
The App, ToyPal branding, software and ToyPal-owned stories and media are owned by or licensed to Heartoid Ltd. We give the account holder a limited, personal, non-exclusive, non-transferable right to use the App for family purposes in accordance with these terms.
You retain rights in content you provide. You give ToyPal only the permission reasonably necessary to host, process, moderate, secure and deliver the requested service. Private child information, recordings and stories are not licensed for public advertising or unrelated promotion.
10. Service availability and changes
The App depends on compatible devices, supported operating systems, internet access, Bluetooth or audio routing where relevant, app-store availability and third-party service providers. Temporary interruptions may occur.
We may provide security, safety, compatibility and service updates, and may pause a feature for maintenance, provider failure, safety or legal reasons. We will not retrospectively remove statutory rights. Where a material change affects an ongoing paid service, we will provide the notice and remedy required by law.
11. Account deletion
An adult may request account deletion through an available in-App route or by emailing support@toypal.ai. We may verify identity and authority before acting on a request involving a child's information.
Deletion may require removal from more than one operational system or provider. We will not describe deletion as complete until the relevant process has completed. Limited transaction, consent, fraud-prevention, safety or legal-claim records may be retained where lawfully necessary. Details are in the App and Child Privacy Notice.
12. Responsibility
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of rights that cannot legally be limited.
We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made. These terms are for consumer and family use; contact us before institutional, clinical, research or commercial use.
13. Ending or suspending access
You may stop using the App at any time and may request deletion as described above. We may suspend or end access where reasonably necessary because of serious or repeated misuse, security risk, unlawful activity or a threat to a child or another person. We will act proportionately and will not remove consumer rights that have already accrued.
14. Changes to these terms
We may update these terms for legal, safety, security, compatibility or service reasons. Material changes affecting an ongoing paid service will receive reasonable notice and any cancellation or refund rights required by law. We do not treat silence or continued use as consent where the law requires a fresh affirmative choice.
15. Complaints, governing law and courts
Email complaints to support@toypal.ai. Include the account email and relevant purchase reference, but do not email unnecessary child or story information.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the right to bring proceedings in the courts that apply where you live. Mandatory consumer protections that apply to you are not removed by these terms.
16. Company details
Heartoid Ltd, trading as ToyPal
Company number: 14102802
Registered office: 338A Regents Park Road, Office 3 and 4, London, England, N3 2LN
Email: support@toypal.ai
Email support@toypal.ai.