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Your Questions, Answered.

Does Toypal come with an American accent and ship to the USA?

Yes, Toypal comes with both British and American accent and cute voices, and we do ship to the UK, EU and US.

How it works?

Attach ToyPal device to any soft toy
Download the FREE app
Enjoy stories and routines anywhere, anytime

What is your shipping and return policy?

Enjoy free UK shipping on all ToyPal orders, plus a 30-day no-questions-asked money-back guarantee!

Is there a monthly payment required for ToyPal?

ToyPal offers a rich library of over 500 classic stories absolutely free, ensuring endless entertainment at no cost.

Upon signing up, you'll receive a welcome package that includes 10 free Story Creation Credits, 20 free Story Personalisation Credits and 20 free Phrase Creation Credits. This initial set of credits is designed to let you explore the personalisation features of ToyPal and see the real magic.

For continued personalisation and customisation beyond the welcome credits, we offer an affordable subscription for as little as £1.99/month, which replenishes your credits for ongoing fun and learning. Additional credit packages are also available for purchase according to your needs if you do not want to subscribe.

How does ToyPal help my child learn and grow?

ToyPal 's personalised stories engage your child's imagination, encouraging active listening and comprehension. The stories also teach valuable life lessons, foster emotional intelligence, and promote positive behaviour.

Can I create custom stories that address my child's specific needs and challenges?

Yes! ToyPal's user-friendly app allows you to create your own personalised stories featuring your child's name, Family members, pets, and their soft toy's name.

Will Toypal help with speech delay in children?

Toypal can be beneficial for children with speech delays by providing consistent language exposure and reinforcing vocabulary.

Can I use Toypal to help my child learn a new language?

While Toypal is currently only available in English, listening to audio stories can help children learn new words and understand sentence structures.

Is ToyPal safe for my child to use?

Absolutely! ToyPal is made with high-quality, BPA-free, ABS materials and has a capped volume level to protect your child's hearing. It's also free from any harmful substances. It has a patent pending safe dual locking mechanism for attaching to any soft toy.

How is my child's privacy protected?

ToyPal prioritises your child's privacy. No mic, no camera, no ads. We only need their name and age for personalised stories. We're GDPR-compliant, so your data is safe with us.

Do you have plans to offer your product through an affiliate program?

Yes, we have an affiliate program for influencers. Please contact us for more information.

How can I get in touch with you?

You can always use the live chat button on our website or for any further assistance, please reach out to our friendly customer support team by emailing us from the email address associated with your ToyPal purchase at Support@toypal.ai. We're always here to help!