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Include your order number when your question is about a purchase.
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Questions about an order, ToyPal One, the app, privacy or safety? Send us a message and it will reach the right person.
Privacy requests
Use the same email address for access, correction, deletion or marketing-choice requests. We may need to verify your identity or parental authority.
Product safety or security
Stop using a product that appears damaged, unusually hot, swollen or unable to attach securely. Email us promptly with the subject “Safety report” or “Security report”.