Last reviewed: 3 October 2026
This page explains how to use ToyPal One safely and how to report a product or security concern. It supplements the instructions supplied with the product. Always follow any more specific warning on the product, packaging or supplied instructions.
Intended use
ToyPal One is a rechargeable audio device for children aged 3 to 8. An adult attaches it to a compatible soft toy and uses the parent-managed ToyPal app to choose and start audio. The soft toy is not included.
ToyPal One is not suitable for children under 3. Adult setup, charging, attachment and regular inspection are required.
Before each use
An adult should:
- check the casing, attachment, charging port, cable and soft toy for damage;
- make sure ToyPal One is fully closed and locked securely to the soft toy;
- keep the charging cable away from the child during play;
- make sure the chosen soft toy remains suitable for the child’s age; and
- confirm that playback volume is comfortable for the child and surroundings.
The attachment contains a pointed pin. Only an adult should open, position, lock or remove it. Keep the exposed pin away from children while attaching or removing ToyPal One.
Stop using ToyPal One if it no longer attaches securely or if the device, attachment, cable or soft toy is damaged.
Charging and battery safety
An adult must charge ToyPal One using the supplied USB-C cable and a suitable 5 V USB power source. The rechargeable device input is 500 mA. Do not use a damaged or unsuitable power source.
Do not charge ToyPal One in a child’s bed, cot or play area. Keep it dry while charging and do not cover it. Disconnect it when charging is complete. Do not open, puncture, crush, burn, modify or expose the device or battery to excessive heat or water.
If the device becomes unusually hot, swells, leaks, develops an unusual smell or makes an unexpected sound, disconnect it if safe to do so, keep it away from children and combustible materials, and contact us.
Listening safely
A grown-up should choose a comfortable volume, avoid placing the speaker directly against the ear and give the child regular listening breaks.
Privacy by design
ToyPal One has no microphone or camera. The app is managed by an adult. Read our Privacy Notice and App & Child Privacy Notice for information about the app and online services.
Cleaning and care
Switch ToyPal One off and disconnect the charging cable before cleaning. Wipe the outside with a soft, slightly damp cloth, then dry it. Do not immerse it, put it in a washing machine, use solvents or allow liquid into the speaker openings or charging port.
Remove ToyPal One before washing the soft toy and follow the soft toy manufacturer’s care instructions.
Identification and traceability
Keep the order confirmation, packaging and any product or batch information supplied with ToyPal One. These details help us investigate a fault, safety report or recall.
Report a safety incident or fault
If you believe ToyPal One may be unsafe, stop using it and email support@toypal.ai with “Safety report” in the subject line. Where available, include your order number, product or batch details, photographs or video, and a clear description of what happened. Do not include unnecessary information about a child.
For urgent medical concerns, contact the appropriate emergency or medical service.
Report a security concern
Customers and security researchers can report a suspected product or app security weakness to support@toypal.ai with “Security report” in the subject line. Do not send passwords, private access keys or live credentials. We will assess the report and provide appropriate next steps.
Recycling and disposal
ToyPal One contains electronic components and a rechargeable battery. Do not put it in household waste or attempt to remove the battery yourself. Use an appropriate electrical and battery recycling collection point, or contact us if you need help identifying one.
Business contact
Heartoid Ltd, trading as ToyPal
Company number 14102802
338A Regents Park Road, Office 3 and 4
London, England, N3 2LN
Email: support@toypal.ai
Email support@toypal.ai.